Safe and Responsible Travel - Our Legacy Continues

As always, Maglia Nera Cycling Tours has enforced the highest level of safety possible for our guests, staff and the people we visit along the way.

Our health and safety policies follow recommendations from the World Health Organization (WHO), the World Travel & Tourism Council’s (WTTC) Safe Travel, ATEC and the NSW State Government protocols for tour operators.

Before we resume trips in any destination, our itineraries undergo a comprehensive risk assessment and audit, while leaders and suppliers will complete COVID-19 health and safety training.

Maglia Nera Tours has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have adopted health and hygiene global standardised protocols – so you can experience ‘Safe Travels’.


Important Information in a New World

Travel Credits

Due to the impact of the coronavirus (COVID-19) pandemic and ensuring our travellers’ and leaders’ wellbeing and safety is our top priority,we cancelled all trips outside of Australia & New Zealand in 2020 & 2021. Your credit can be used for future tours.

COVID-19

We have introduced new safety measures that apply on all of our trips, except for tours in Australia and New Zealand (this list could change depending on Australian Govt. border openings). Before booking your next trip, please be sure to understand all the requirements.

FAQs - General COVID-19 safety

How is the decision made to resume travel to a country?

As we resume operations, we continue to be guided by government foreign travel advisories and other reputable authorities, such as the World Health Organization. Some destinations or regions may open gradually or partially and, in many cases, only to nationals from certain countries. 

As responsible travellers, anyone who chooses to travel with us has a duty of care to themselves and the people around them. We ask that all our travellers comply with local regulations and laws, as well as our own health and safety guidelines, to ensure that everyone can enjoy their adventure, while remaining well. 

In addition, each destination has their own vaccination, testing and health screening requirements for entry, exit and transit. It’s important that you check these on your government’s foreign travel advice website as these may include requiring evidence of recent COVID-19 test results or vaccination.

How are we ensuring tours operate safely?

Maglia Nera Tours is committed to ensuring health and safety across all aspects of our trips, and all of our suppliers are required to commit to enhanced minimum COVID-19 standards.  

Every trip has been thoroughly audited to ensure health and safety standards are met. In many cases, itineraries have been adjusted to avoid crowded locations or peak times. We will also be removing long transfers where possible and enforce point-to-point cycling. 

All leaders and crew have been thoroughly trained in COVID-19 safe protocols, including hygiene, sanitation, health screening and crisis management.   

From 1 May 2021, we introduced new vaccination and testing requirements that apply to all of our trips, except for tours in Australia and New Zealand. This includes a comprehensive pre-trip health screening, including proof of vaccination or a negative COVID-19 test taken no more than 72 hours before day one of the trip, for all travellers and leaders.  

These measures are overlaid by a number of additional hygiene and sanitation measures.  

In addition, each destination has their own vaccination, testing and health screening requirements for entry, exit and transit. It’s important that you check these on your governments foreign travel advice website as these may include requiring evidence of recent COVID-19 test results. 

Do masks need to be worn on tour?

Masks must be worn by all travellers throughout the trip whenever required by local health authorities.  

We recommend that all travellers, leaders and crew wear masks: 

  • To help reduce the spread of COVID-19 
  • As a normal part of interacting with other people 

Masks are mandatory for travellers, leaders, crew and suppliers in any situation or destination when it is required by local government advice. In many countries, this includes (but is not limited to): 

  • Public and private transport 
  • Crowds or places where physical distancing is difficult 
  • Indoors (particularly in places with poor ventilation) 
  • Transport including travelling in tour van, taxi's etc

In countries with low or no community transmission, such as Australia and New Zealand, masks may not be required. We encourage travellers, leaders, crew and suppliers to wear masks if they feel safer doing so. 

We advise you to contact your airline as well as check the foreign travel advice for your destination before travelling regarding wearing masks.

You will need to bring your own supply from home to cover the duration of your travels. While our leaders carry masks as part of their first aid kits, we are unable to provide masks for daily use for travellers. 

How will physcial distancing be managed when on tour?

Maglia Nera Tours will comply with local regulations on physical distancing and permitted group sizes. As a general rule, we will follow recommended guidelines of 1.5m apart from others. When necessary, we will make changes to itineraries to avoid crowds by visiting attractions or travelling outside of peak times. We will minimise the number of van transfers required during the tour. We understand that maintaining physical distancing at all times between group members when on a trip would be difficult and impractical. 

Will Hand Sanitiser be supplied?

Yes, you will be provided with your own personal hand sanitiser to carry with you at all times. We will also ensure that our local partners provide hand sanitiser at accommodation, on transport and at restaurants.

Will Insurance cover me for COVID-19

All travel insurance policies are different, hence you will need to check with your provider for more information

I feel unwell and cannot travel, can i get a refund?

If you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. Please refer to our Booking Conditions for etails on our refund policy.

What happens if there is a suspected or confirmed case of COVID-19 on my tour?

If you or someone else on your trip has symptoms of COVID-19 while travelling with us we will assist you to access appropriate medical care as quickly as possible. We will follow the advice of local health authorities on whether a COVID-19 test is required, whether there is a need to self-isolate or quarantine or whether there is a risk to other travellers in the group. We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres and in contacting insurance companies, travel agents and airlines to make arrangements to return home if required. 

Should COVID-19 be confirmed, our full health and safety protocols will be enacted, including informing local health authorities, informing the group of the potential exposure, and sanitation protocols such as deep cleaning and disinfecting of accommodation and transport. 

Please note that while we will assist to ensure that you get all the help and support you need, any expenses for testing, treatment or self-isolation will need to be covered by you and your travel insurer, so please ensure you have access to funds while travelling in case of this or other emergencies.

If someone on my trip gets COVID-19 will I get my money back?

If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19 on your trip, we can offer you a credit for the unused days of your trip.

Share or Single Accommodation?

Most of our tours are based on TTwin Share/Double Room accommodation, but we always endeavour to offer Single Supplements for solo travellers who wish to have their own room. We always work with our accommodation providers to ensure that more rooms are available for those travellers who wish to room alone.

Are there any changes to group sizes in response to COVID-19?

The majority of our trips are based on small group adventures, with an average group size of 9 travellers per tour van, and as a result carry less inherent risk of COVID-19. Any trips that are designed for larger groups will be carefully risk assessed before operating. On all trips we will follow local government guidance on permitted group sizes. This may mean reduced group sizes for the entire trip, for certain activities, or in certain environments such as restaurants or transport.

Contact

  • Australia: +61 (0)404 679 146
  • Italia: +39 329 929 6560
  • E: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • MAGLIA NERA TOURS PTY LTD
    PO Box 207,
    Freshwater NSW 2096
    Australia
    ABN: 73 623 773 884